It is time to register for the upcoming Regional Workshop Training

Emotional and Mental Awareness - Yours and Theirs

May 6-7, 2024, 9a.m. - 4p.m. each day

Click here to Register

Cost: $350 per person (2 day training)

Location:

Seminole County Housing Authority

145 W. Pine Ave.

Longwood, FL 32750

Description

As a housing professional, it is essential to be aware of the issues that significantly impact our daily lives. Many issues revolve around emotional
intelligence, mental health, and conflict management/resolution. Ignoring the consequences of these problems can have serious repercussions. As a
housing professional, you deal with tenants and often coworkers, and doing nothing is not an option. If you’ve ever wondered what you can do
about these issues, an interactive workshop and case study discussion can help. This event will allow you to increase your awareness of these issues
by engaging in group discussions and learning from actual experiences. Our training encourages employees to work together to solve internal and
external issues and gain a better understanding of tenants, coworkers, and others to provide improved service delivery.

Key Benefits

✓ Enhance the skills of staff
✓ Identify gaps that may create pitfalls at your agency
✓ Improve the work environment
✓ Create a greater sense of understanding of the customers served
✓ Create a greater sense of respect for coworkers and teamwork
✓ Improve the reputation of your agency
✓ Improve internal and external customer service
✓ Identify needs, frustrations, and challenges in the work environment
✓ Understand how service delivery internally impacts the agency
✓ Develop strategies for working with the complex internal and external customer
✓ Improve communication with proven techniques
✓ Increase awareness of environmental factors when working together

Summary

In an open setting that combines lectures with interactive exercises, participants share frustrations, team up to develop solutions for recurring issues, and practice techniques for staying positive – even in the face of complex situations. Throughout the training, we will encourage and motivate everyone to maintain strong self-esteem, especially in the face of challenge and conflict.

Other Information

Light continental breakfasts, snacks and water will be available. Lunch will be off-site at individual’s expense. You are encouraged to bring anything you may need like reusable water bottles, extra snacks and sweater.